Return & Refund Policy

Return & Refund Policy – Splashee

We want your experience with us to be smooth and stress-free. If you’re not completely satisfied with your purchase, you have 30 days from the date of delivery to request a return.

Return Conditions

To be eligible for a return, items must be:

  • Unworn (aside from trying on)

  • Unwashed and unaltered

  • Returned in their original packaging

We reserve the right to decline returns if the product is damaged or shows signs of excessive wear.

🔁 Note: We do not provide return shipping labels. Return shipping typically costs around $10, depending on your location.
🎁 As a thank you, once your return is processed, we’ll send you a discount code for your next order.

How to Start a Return

Email us at 📧 info.splashee@yahoo.com to begin the return process.
We’ll provide detailed instructions on how and where to send your item.

🚫 Returns sent without prior approval will not be accepted.

For any return-related questions, feel free to contact us at the same email:
📧 info.splashee@yahoo.com

Damaged or Incorrect Items

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

If you're unsure whether your item qualifies, just contact us before returning it.

Exchanges

Need a different size?
The fastest way is to return the original item, and once your return is approved, simply place a new order for the preferred size.

EU Customers – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your purchase within 14 days, no questions asked.

Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5 business days.

Please note, your bank or credit card company may take additional time to process the refund.

❗ If it's been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at 📧 info.splashee@yahoo.com.